Ace Pick A Part - U Pull It at 9152 N Main St, Jacksonville, FL 32218

The guys working there were actually pretty cool and helpful. Finding the car we needed was simple, no hassle. Just make sure to show up on a cloudy day though—it was way too hot when we were there and we bailed early to cool off.

My wife and I drove an hour for nothing. We waited in a ridiculous line to look for two parts, but when we got inside, the cars listed online were stripped bare—no engines, no transmissions, just some random plastic and dashboards with the fronts cut off. When I went to complain, the woman behind the counter just shrugged and said that's how it works—they only track the cars, not the parts, even though the photos online were completely outdated. She didn’t even have the decency to apologize, just shut the window in our faces like we were bothering her. We left steaming mad and aren’t going back.

I won't lie, the customer service was awful. I bought a door lock actuator that had two cables welded to it—you couldn't even remove them unless you tore the whole thing apart. And get this, they charged me $5.99 for each of those cables even though they're just part of the actuator. Then there was this little plastic bumper clip that was already broken. The car had been in an accident on that side, so I figured it might still work on my wrecked frame, but the cashier insisted on full price even though the part was trash. Oh, and don't even get me started on the driver seat—I tried to tell her the plastic seat belt cover was included, but she still tried to charge me extra for it. I just left it there. Honestly, most of those random parts they sell won't even fit properly because they don't keep track of which car they came from. If you can avoid this place, do it.

Total scam. The website photos are outdated—completely useless. I drove out there, paid $5 per person just to get in, and the car I came for was stripped bare. Nothing left. When I pointed that out, they just made excuses. Hope the $10 they made off me was worth the bad review. ---

Alright, I don’t know what system you’re using to price these parts, but common sense should play a role here. First off, I spent over an hour taking apart this oil pan cover from a 2009 Chevy Aveo—got it off at 5:15 PM, ready to pay. Then they hit me with, *"Oh, the system’s closed."* Really? No way to just ring it up manually? You’re missing out on sales by not having a backup plan. I left the part there overnight, came back the next day, and then the real kicker: the price was over $200. For a *used* part. I checked online—new, with gasket and sealant, it’s $97. That’s just ridiculous. The only thing I regret is wasting my time pulling the part and dealing with that price. Still, the guy who helped me was decent, so I’ll give you that. ---

This place is a nightmare. They took my money, then made it impossible to actually buy anything. I was told to go up front because they were closing, but then they refused to let me pay for the parts I’d already picked out. Worse, they went through my toolbox, pulled out a brand-new part I’d brought for my own car, and tried to charge me for it *again*—like it came from their yard. I called the supervisor, and he just said I got there at 5:15 and they’d closed while I was still in the yard. So not only did I waste hours pulling a part off a car, but I couldn’t even buy it, and they tried to scam me on top of it. First junkyard I’ve ever been to that doesn’t check tools when you walk in, closes on you mid-shop, and then pulls this kind of crap. I’m telling everyone I know to stay far away. ---

Look, I get it—this place has some bad reviews, but don’t write it off just yet. I went in as a first-timer with no idea what to expect, and honestly? It was way better than I thought. The entrance and exit were super easy to get in and out of, no confusing turns or anything. The people in the office were actually nice to talk to, not the usual "just find it yourself" type. The yard itself was clean and simple to walk through, even when it was pouring rain. The cars were all lined up neatly, not just tossed everywhere, and the prices felt fair. I’ll definitely be back. ---

Started off okay at Ace Pick-A-Part, but it ended up being a total letdown. I was looking for a bumper for my son’s 2015 Kia Optima, found one on a 2013, and paid $109 for it—only to get home and realize it was cracked *and* the wrong fit. I asked the guy who was supposed to help me if I could exchange it, but he said no, then got pissed over some argument about when he’d get paid and just left the bumper on my driveway. No receipt, no nothing. I figured since I’d been there before, they’d remember me and let me swap it out. But no—they straight-up said, *"We can’t prove you bought it last week."* Excuse me? You *sold* it to me. Even the cashier remembered me. Now my son—who’s in the Army, by the way—is gonna hear about this mess while he’s overseas. I spent hundreds on a bumper I can’t even use, and for what? A junkyard that doesn’t care about customers. Don’t bother with this place.

The staff here was really nice—patient, too, since it was my first time. I had a ton of questions, and they answered every one. The prices were fair on the parts I took, and they’ve got a decent setup with the website listing which rows the cars are in. Just a heads-up: there’s no inventory for parts, so whatever you need might already be gone. Still, I’d go back.