Bob's Auto Salvage at 3171 Patton Rd, Griffin, GA 30224

A complete disaster. The owner barely knows anything about cars, and his help is useless at best.

I don’t usually post reviews, but I had to after what happened. I just wanted to ask if a certain part was in stock for my car. The guy—Bob or whoever—didn’t want to listen to the specs. He just kept pushing the parts he had. My mechanic called back and got the same attitude. Rude and condescending doesn’t cover it. I’d pay triple the price somewhere else before dealing with them again.

The staff was rude and everything took forever. Save your time and money—go somewhere else.

Don’t waste your time. The woman who answered the phone was borderline hostile. She swore the part was in stock, so I drove over. Then when I got there with a guy who went down to check, it wasn’t. I walked around and spotted it on another car. The guy claimed it wasn’t the right one, even though it was. Then he tried to pull it for me—something customers aren’t even allowed to do. He fumbled with it like he’d never done it before, I could hear a YouTube video playing the whole time. When I offered to help, he got mad and snapped at me. How can you blame someone when you’re the one who doesn’t know what you’re doing? And if you’re going to take forever, at least keep the volume down.

We’ve never dealt with a salvage yard as frustrating as Bob’s. We needed an engine and found one listed from them. It looked fine in the vehicle, so we went ahead. The staff wouldn’t stop talking about how we should know what we’re doing since we wouldn’t need a warranty then. Against our better judgment, we bought it for $500 plus tax and a $50 refundable core fee. They didn’t hand over the warranty details until after we’d already paid, and they only take cash, so there’s no way to get a refund if the warranty gets denied except small claims court. If they do honor the warranty, they can charge a 50% restock fee at their own discretion. The warranty on the invoice said this: “30-day warranty on this engine. Must be installed within 48 hours. Not responsible for customer error or abuse. Must have new: oil, filter, gaskets, water pump, oil pump, seals, timing belt or chain, gears, tensioner, spark plugs, wires, belts, hoses, radiator, and antifreeze. Change induction as needed. No aftermarket or racing parts allowed. Bring receipts for all the above or the warranty is void. Pulling the engine before contacting them voids it too. Bring tags and receipts to us. $20 fee applies if core isn’t drained before returning.” Some of that makes sense, but half of it doesn’t. We couldn’t install the engine within 48 hours because of scheduling, and the yard never told us about all these requirements before we bought it. When the engine arrived at our shop, the timing cover, valve cover, and A/C bracket were damaged—probably from when they pulled it. We had to replace those ourselves. We serviced the engine completely before installing it. Everything except the long block got fresh parts or known good parts. The engine fired up right away and ran fine at first. Then the coolant started disappearing with no visible leaks, and there were signs of air getting into the system—could’ve been a blown head gasket or something worse. The customer’s been adding coolant every few days just to keep it from overheating. We’re not saying Bob’s knew the engine was bad, but the staff acted rude, took the part carelessly, made warranty claims impossible, and set impossible conditions. We didn’t even try to use the warranty because the customer couldn’t afford another engine and their requirements were too strict. We told them to run it until it quits and start looking for a replacement. We should’ve checked reviews more carefully. Their responses online don’t lie. Never sending anyone there again.

I went in for a motor, and what a mistake that was. The thing was junk, and when I called to complain, the guy didn’t even pretend to care. Just told me to take him to court like I was the one being unreasonable. No apology, no offer to fix it—nothing. If this is how they treat customers, I don’t know why they’re still in business. Wouldn’t send my worst enemy here.

Let me just say this place is a total write-off. The guy running the show—pretty sure he’s the owner—acted like I was wasting his time just for asking about a part. And the way he talked to me? Straight-up disrespectful, like I wasn’t even worth his time. If I didn’t know better, I’d think he had a problem with me specifically, but honestly, it felt more like he just hates people in general. The lady on the phone was fine, but that doesn’t make up for the fact that I’d rather drive 20 extra miles than step foot in there again. Not even for a $5 bike part. Family business? More like a family *nightmare*. And no, I won’t be back—ever. ---

This place is a total scam—don’t waste your money here. My fiancé bought a motor for a customer back in May 2025, paid $1,850 in cash, and had to throw down another $70 on my card because of hidden fees we forgot about. They got it to him in two weeks, but the warranty was only a month. When the engine turned out to be junk, he called, and they basically laughed in his face, saying he never bought it from them and calling him a liar. Of course, our dog ate the receipt. The customer who needed the motor got the runaround too, told we never even bought it. Fast forward to July 29th, and I had to drag myself there to dig up proof they sold it. After 30 minutes of them messing with their "new system," the woman at the desk just grabbed a stack of papers and admitted she’d forgotten to enter the receipts that week. Unbelievable. And yeah, he did call back after we picked it up—they told him, *"We know it’s a good motor,"* then hung up. Two sides to every story? Maybe. But karma’s got a long memory. ---

Whoever answered the phone—some woman—was the rudest person I’ve ever dealt with. If that’s the owner, that’s a bad look. I called about a 2016 Hyundai Accent, and she acted like I was wasting her time. I run a small business, and I’d never treat a customer like that. Fix this. ---

These guys are solid. They didn’t have what I was looking for, but they tracked it down and had it brought in for me. No hassle, no attitude—just got it done.