Copart – Fayetteville at 15976 Bill Campbell Rd Bldg 1, Prairie Grove, AR 72753

Probably the rudest most unprofessional office staff I have EVER encountered. The young lady with the dark hair was the worst. No friendly service, just attitude. Please do better in the future.

I recently purchased a car at this location and I had a few questions. I emailed the general manager Jeremy and I immediately got assistance, awesome experience and I feel he went above and beyond! I've purchased from multiple locations and so far it has been smooth sailing thanks to the great employees I've had contact with.

Update 02/01/20 – I received the car, unfortunately it came with additional damage that occurred after the initial auction photographs were taken. The passenger door and fender need replacement now. I suspect another car got smashed into it while being moved inside the Copart lot. It's unfortunate but these things happen I suppose, out of 8 cars I've purchased from various Copart locations, this is my first time running into this type of issue, it is what it is. The manager of this location was very responsive when I brought the issue to him, unfortunately there isn't anything that can be done. This wouldn't stop me from purchasing another car from this specific location but I'd be a little more cautious since someone there is further damaging cars and not reporting it. When bidding on cars you take into account the visible issues and bid accordingly. You expect damage to the undercarriage due to the forks and other small issues but not something like this. An additional door and fender aren't a big deal over all but I expect better quality control on their behalf, even if it is dealing with salvage cars. I'm still lucky the additional damage wasn't worse. The 1 picture below shows how it was pictured for the auction and the 2 other pictures how it arrived.

The staff members needs a customers services training. Also, the cars preview and pick up time is a time consuming. Last, sometimes the car descriptions are not accurate.

This company is unbelievable. Due to the nature of their business, people come from all over to view and pick up what they have to sell. Every location is operated differently. So every time you go to a location, you have new rules, viewing times, etc. Drove three hours today only to be told I could not view a car because today was their auction day and it is unsafe to have customers out in the yard. When asked where this was posted or how I was supposed to know this, they said “you could have called”. I even checked in with their online app as a viewing member, was placed in a waiting que without any of this info given until after the wait and asked to come inside to the counter. Left and called customer service to ask for a refund of my membership fees. They did credit them back without any trouble. Otherwise, I would leave no stars. **So even worse, they have “Preview Hours” listed on the website page for this location that show 8-5 Monday-Friday.**. If simple info like this is inaccurate, what about anything that really is important?

They are closed on sat and Sunday but will charge you storage fees for those days