Copart – Kansas City East at 6211 Kansas Ave Bldg 1, Kansas City, KS 66111

I’ve had a couple run-ins at this location, but I do a lot of rebuilds threw copart and have dealt with multiple locations. Today I went to view a 2011 dodge ram I’d won for an $8000 bid. Before I payed for the vehicle. I wanted to put my hands and eyes on it to be sure it was what I saw in the photos.

(sometimes copart can’t disclose all damage with simple, minimal photos. So be sure to check them out in person to be sure this is the vehicle you want!)

I’ve done this many times but I knew it was a bit tough to get a view of the live vehicle at this location. But was hoping my experience and loyalty to the company would help me convince!
Well..
I pretty-much walked in and got immediately shut down but one of the workers….
as I tried to plead my case and sneak that 5 minutes in to be sure this is the truck I wanted for a good chunk of my money!

After a minute or two of hearing my case Stacey Henry asked me a couple simple questions to verify the vehicle. And took an extra 20 minutes out of her day to bring the truck to the warehouse. And let me view it with her, and at the end. She asked me if it was going on sale tomorrow!, which tells me even though she had no idea that I had already won the bid on this vehicle. She was willing to go above and beyond to help a customer that just needed a second to be understood.

I can safely say the truck turned out to be in better shape than I thought. And Stacey Henry added a new customer to her location, as my dealer buddy was with me to view the truck. And was also very happy with the level of service we got.

Remember guys. These guys deal with some angry and hateful people some days, sometimes, giving a smile and some respect. Can earn you the same.

Thank you Stacey Henry. For a great experience at this location. As I’ve had issues with the other locations. I’m happy to have a kind experience to review.

Beware of this business. This place basically had stolen my car from a tow company lot without my permission and took it to their lot. They never notified me and my car was not a total loss it needed to go to an auto body shop. It took several weeks to get my car back. The car is now trashed inside and I had medical paperwork in the console that I needed for an appointment that someone read and threw on the driver floor. There are HIPA laws! If I could give them zero stars I would. Also while at the lot the company took my license plates.

Let me tell you something . This location it’s with zero organization
Doesn’t matter if you make appointment or not If you are whit one, two or three car trailer you’re going to be the last one
This is crazy I have appointments from 2 PM now it’s 5 and I’m still not with the car
And the answer when I got from the manager it’s :-everybody have to wait!!!!
If I have another option I never gonna come here again but No problem I don’t have a choice

Staff wasn't horrible.. but ya vidoe of car running for run and drive would be great . But the fees ……? 675$ buyers fee . 1400$ in fees is ridiculous. And the wait time to get the vehicle was 2 hr and 20 min. What's the point of an appointment?

Horrible customer service.
Iaai is better than any copart.
Take too long to pull your cars out.
They don’t put the right damages on the car.
They need to have a live video of the engine if it’s run and drive.
Also add in a picture of the undercarriage.
I don’t need to see a picture of a stereo.
Please get it together. You guys are losing so much business everyday. Luckily the manager at this location is not rude like his staff.