Kendall Ford of Meridian Service and Parts at 250 E Overland Rd, Meridian, ID 83642

Dropped my car off early this morning to have it maintenance and have everything checked before a trip, by early afternoon they called to let me know my car was done. Kendall has been great to work with and everyone that has helped along the way! So appreciative

The customer service at Kendall is top notch they really care about the guest and Harry Rood was exceptional, even when he had to break the news that the cost would be over double the original quote. He was empathetic and knows his stuff. I will bring my truck back to them for I know it will be in good hands.

We bought our hybrid “Big Blue” Pickup back in late November and had a very big Red Ribbon. I couldn't resist it. My husband and I were there to buy an Expedition and we almost started the paperwork in the showroom building when I noticed th BLUE sticking out. I fell in love and my husband asked “Do you want the truck?” I said “Yes please” So we got the truck. I'm so so happy. Kendal Ford, you are the best!!! (couldn't find a blue emoji pickup).

I have always owned Fords and have a large fleet for both personal and business trucks. Repair has now become the issue where I see the competition outperforming this establishment. Routine oil changes take a minimum of a few hours. Major repairs are typically a few months scheduled out. Currently have 2, 2018 F150s down for repair with a 3 month wait for an appointment for a warranty item. Imagine buying a whole fleet of these like I have and have no other option but to wait 3 months for a warranty repair appointment. I now have to reevaluate my entire fleet of vehicles and search for a car company who can repair and service the vehicles they sale within a reasonable time frame. Something to think about for the large fleet buyers. Time is money and down vehicles don't make the business money. Can you afford to have your fleet down for months? I know I can't.

I own a 2017 Ford F150 with an extensive amount of miles for the year (out of warranty). My truck experienced a timing chain rattle which needed to be taken care of. I typically have my vehicles maintained at a local repair shop but the one I was using had no idea what was causing the noise.

I took my truck in for an oil change and decided to talk to one of their service advisors, Harry Rood. Harry was very professional and took the time to explain the process and options.

When I called a few weeks later Harry told me that if I wanted to make an appt then it would be a few more weeks to get the truck in for service. However, he gave me the option of leaving my truck knowing it may be there for up to 2 weeks. I dropped of my truck the next day and didn't expect to not hear anything for at least a week.

Next day I get a phone call from Harry. They have diagnosed the issue and will be able to complete the work within 1 week. He then called me again as the work was near completion.

This was an expensive repair but I know it was done right and the work is under warranty for 2 years, unlimited miles which is better than if I had the work done by a local shop. The experience I received with Harry Rood at Kendall Service was outstanding with respect to the service I received and the thorough communication while they had my truck!