Profile
M & M Auto Parts: Your Chesapeake, VA Source for Quality Used Auto Parts
M & M Auto Parts, located at 941 Canal Dr, Chesapeake, VA 23323, has been a staple in the automotive recycling industry since 1960. This family-owned and operated business has been serving the Chesapeake area and beyond for over six decades, providing a wide range of used auto parts and services to meet the needs of car enthusiasts, DIY mechanics, and professional repair shops alike.
Establishment and Ownership
Founded in 1960, M & M Auto Parts has remained a family-owned enterprise throughout its history. While the specific founders are not mentioned in available sources, the business has been passed down through generations, demonstrating a long-standing commitment to the automotive recycling industry.
The company’s longevity is a testament to its ability to adapt to the changing needs of the automotive industry while maintaining a focus on quality and customer service. Like many salvage yards in Virginia, M & M Auto Parts has grown alongside the increasing demand for environmentally friendly and cost-effective solutions for vehicle repair and maintenance.
Services Provided
M & M Auto Parts offers a comprehensive range of services to help customers find the parts they need for their vehicles. Here’s a detailed look at what they provide:
| Service | Description |
|---|---|
| Used Auto Parts | A wide selection of used auto parts, including engines, transmissions, batteries, and other components. |
| Auto Radiator Repair | Specialized repair services for radiators, helping customers save money on replacements. |
| Auto Repair Shop | While not a full-service repair shop, they offer some repair services, including radiator repair. |
| Auto Restoration Service | Assistance with restoring vehicles, providing parts and services for classic or damaged cars. |
Operations
M & M Auto Parts primarily operates as a self-service junkyard, allowing customers to browse and select used auto parts from their inventory. However, they also offer some full-service aspects, such as radiator repair and customer service assistance. While they don’t explicitly mention shipping parts, it’s likely they can arrange for delivery or shipping of parts to customers given their extensive inventory and customer service.
Contact Information and Hours
- Phone: +1 (757) 447–6051
- Hours: Tuesday through Saturday, 7:30 AM to 5:00 PM (Closed on Sundays)
Vehicle Types and Popular Auto Parts
M & M Auto Parts caters to a wide range of vehicles, offering parts for various makes and models. Their inventory includes:
- Engines
- Transmissions
- Batteries (new and used)
- Interior mirrors
- Radios
- Air conditioning units
- Alternators
- Auto glass
- Axles
- Bumpers
- Doors
- Headlights
- Starters
- Tail lights
While specific makes and models aren’t detailed, the store deals with a broad spectrum of automotive components. Some of the most popular auto parts include:
- Engines and Transmissions: These are crucial components often sought after for major repairs or rebuilds.
- Sheet Metal Parts: Body panels and hoods are frequently needed for collision repairs and restorations.
- Axles: Essential for vehicle suspension and drivetrain systems.
- Radios and Mirrors: Common items for restoration projects or replacements in older vehicles.
- Batteries: Used batteries are a cost-effective option for many customers.
Pricing and Warranty Information
While specific pricing for M & M Auto Parts isn’t available, they offer competitive rates on used auto parts. The company provides a 101-day “hassle-free” warranty on their used auto parts, allowing returns for any reason with a complete refund. This warranty is included in the purchase price of the part, with no additional costs mentioned.
It’s important to note that M & M Auto Parts doesn’t install parts themselves but can provide a list of certified shops that can install the parts they sell. All warranty claims must be accompanied by the original invoice, and the warranty is void if parts have been improperly installed or disassembled prior to return.
Tools and Equipment for Pulling Parts
When visiting M & M Auto Parts to pull your own parts, it’s recommended to bring:
- Identification: Have your vehicle’s VIN handy.
- Basic Tools: Socket set, wrenches, and pliers for inspecting and removing parts.
- Measuring Tools: Tape measure or calipers to ensure parts fit correctly.
- Safety Gear: Gloves, safety glasses, and a first-aid kit.
M & M Auto Parts focuses on providing excellent customer service and assistance in identifying the correct parts, including guidance on where to find them on different vehicle models.
Cash for Junk Cars
M & M Auto Parts does buy junk cars from the public, offering free towing and same-day pick-up. While it’s not their primary focus, this service complements their main business of selling used auto parts. They don’t specify particular conditions for buying vehicles, but their focus is on recycling and selling used auto parts from the vehicles they acquire.
Service Area
M & M Auto Parts primarily serves the Chesapeake area but also attracts customers from nearby cities in the Tidewater region of Virginia, including:
- Virginia Beach
- Norfolk
- Portsmouth
- Suffolk
Conclusion
M & M Auto Parts has established itself as a reliable source for quality used auto parts in Chesapeake, VA. With their extensive inventory, customer-focused services, and commitment to the automotive recycling industry, they continue to be a valuable resource for those looking to save money on vehicle repairs and restorations. Whether you’re a DIY enthusiast or a professional mechanic, M & M Auto Parts offers the parts and expertise to keep your vehicle running smoothly.
For those interested in finding affordable used car parts, M & M Auto Parts is definitely worth checking out. Their combination of quality parts, fair pricing, and excellent customer service makes them a top choice in the Chesapeake area.
Real customer testimonials
David Patachuco
Bought a used engine from them was told it ran with video. Engine turned out to be bad. Upper management after wasting a week of my time told me it was my problem and I must have damaged it during install. Later come to find out the car they pulled it from didn’t have a key it had a timing belt installed wrong bending all the valves. Only after threatening to go to claims court was I given a refund.
KEVIN HODAPP
Completely Unprofessional!! Howard Mclain has the worst people skills I have ever had to endure for a sales rep. His communication skills and people skills are about as subpar as it gets. I have been a client of M&M and spend approx $10k a month, but I would give them a dime. They will constantly blame you for THIER mistakes. When they are wrong the have no remorse. Wrong parts sent constantly, Poor Attitude, and when you try and reach out to the upper management, Jeff Sours (M&M’s C.O.O.) is scared to handle the situation and wants the customer to fix the problems you are having with their company on their own. I guess that’s what you get when buying used auto parts!! Buyer beware, They think their used parts are band new in the box and they can never be wrong.
Marc Sisino
Always great service and fair pricing. If there is any issue with a part it has always been made right. Good place to do business.
Aaron F. Stone
The driver of a box truck associated with this company was aggressively holding up traffic on the Interstate and swerving dangerously. When passed, the driver flipped his middle finger and put his high beams on, making it hard for drivers in front of him to see. What an awful representation of the company.
Lila Santos
Called this location before making the 40 minute drive there looking for a specific part. The website said it was in stock at this location but I always call ahead to make sure I’m not wasting my time. Got there to find that the part was not actually in stock at this location and the very person I spoke to on the phone didn’t seem to think it was their problem that they lied to me.
Apparently in stock means one of their stores somewhere carries it (in this case it was their store in Fredericksburg) I’m not sure how anyone can interpret a customer calling and asking if they have a part as meaning anything but is it currently in stock at the phone number I just called for your store in Chesapeake.
As someone who specializes in customer service I’m honestly appalled. This is beyond poor business and just dishonest. I am now having the part shipped to me, and paying more than I can afford. I was really looking forward to giving my money to a smallbusiness, but now I know that M&M can’t guarantee that they have what they say they do. And I’m not willing to make the drive to Fredericksburg to find they haven’t given me accurate information again.
You’re better off going to anyone else that can be honest with their customers and actually has the parts they claim to have.
