Richards Auto Salvage at 4792 Old Westside Rd, Austell, GA 30106

This review is in reference to the guy who towed my car(Devonte) I'm sure he is the best tow man Richard's has. Thank you for doing your job with integrity, he called with a price and eta and arrived as stated. My car went dead but he still got it out the driveway with no attitude Kudos to you I'm sending him fruit by the way lol make sure you guys store it in the fridge. He deserves the best

Josh did a great job with helping me find the part I needed quickly he knew exactly where things was around the yard. After getting my part the mechanic Will gave me a bunch of knowledge on how to replace my tail light and even gave me a helping hand. Which he did not have to do, I offered him a tip and he rejected it and said no problem have a nice day. Just a all around great guy. Cheers to you Will !

I purchased several parts and a couple I didn’t need for the front end of my wife’s beloved Infiniti.
Pair of head lights, one was bad, but not the one I needed.
Good, main reason for other purchases, worked out well.
Top radiator support harness with lights support bracket….this is where the issue came in. I knew it had to be cut, drivers side was correct, passenger side was butchered.
Spoke with owner and was told verbatim,”old car, it is what it is”. I deal with over 100 customers a day in my business, but it is not always it is what it is.
Totally can’t use this part without a lot of modifications. I moved here a years ago and was looking for a reputable and dependable salvage yard as my business fixes these things for people with low income.
I shall continue my search.
The Owner whom I was told and spoke with is Marty.
I ask him about the situation and he said I will put you through with the salesmen that helped you….boom, off the line.
I wasn’t interested in talking to Angel, already did that and was put to the supposedly owner who pushed me back.
I purchase between 110-160,000 dollars worth of used parts a year and thought I found a good spot for quality. We have all been wrong at some point. Go elsewhere.

There is a man who works here one of the owners sons his name is Macai very disrespectful bad customer service hung up on me twice asked him for the manager he said he was the owner and hung up again. Only refunded me for one part after he said he would refund me for two then tried to say I was trying him when all I was doing was trying to figure out my refund told him the parts I needed asked if they had it he said yes never got me the right part had to take it back twice and still nothing

Horrible to deal with. They sold me the wrong part for my customers car. Asked to have it picked up for a refund for over a week. All I got was excuses. At the end they only offer store credit for a part they shipped wrong. We will never do business with them again. I strongly urge you to to do the same. I would leave less stars if possible! See from the response below that it's just more games and BS Excuses. This is wha $106.00 means to them. Buyer beware!