DBW Metals Recycling at 3250 E Frontera St, Anaheim, CA 92806

Called to ask about copper prices—got the shortest, rudest customer service experience ever. The woman on the phone answered my first question, then cut me off before I could even finish asking the next one. Fifteen seconds later, she hung up. No "have a nice day," no "sorry for the short call," just dead air. If this is how they treat potential buyers, no wonder their prices are the only good thing about this place. ---

Used to take my scrap here years back, but not anymore. Back then, it was quick—get in, get weighed, get paid, done. Now? They’ll tell you to come back in three days for your money. Who has time for that? I found somewhere else that pays on the spot. Waste of time dealing with places that don’t respect yours. ---

First time recycling metal here, and let’s just say it wasn’t the smoothest experience. Pulled up to the stop sign like the sign said, but no one came to help. Sat there for a few minutes, watching other cars get assistance right away while I was ignored. Finally waved down an employee in a yellow vest—he saw me, then turned and walked the other way. Eventually, someone showed up with a cart and barrels, but the whole thing felt like an afterthought. Got weighed, handed a receipt, and sent to the cashier, who was on the phone. She patted the counter for my receipt, then dropped the news: state law says I can’t get paid today. Three days later, I’d have to come back. Fine, whatever. Left feeling like I’d just been through a bureaucratic maze. Oh, and watch your tires—there’s metal debris everywhere. Picked a chunk out of my treads on the way out. Second trip was better, but I won’t be back unless I absolutely have to. ---

The process here is solid—get in, get weighed, get paid, no unnecessary steps. My only complaint? The ground is littered with bolts, nails, and sharp metal bits. I’m always paranoid I’ll drive over something that’ll flatten a tire. Checked my tires twice after leaving last time. Other than that, it’s a no-nonsense operation. Just bring a magnet and a flashlight if you’re worried about your wheels.

The place runs like a well-oiled machine. One guy directs traffic when you pull in, then it’s straight to the cashier—usually two women working. In and out in no time. No fuss, no waiting around. If only every junkyard was this efficient. ---