Eddie’s Scrap Metal Removal at Follow Sidewalk Around Back, 923 Dickinson Rd B, Independence, MO 64050

Life as a single mom with four kids is chaotic enough without trash service making it worse. After years of getting lost in some big corporate machine, switching to Ted’s Trash felt like finally finding a human being on the other end of the phone. They don’t treat you like a number—they actually listen. When my old provider screwed me over on a bill and left me running in circles, Ted’s did the opposite. They answered my questions without making me feel dumb, cut me some slack when money was tight, and even went out of their way to help an elderly neighbor haul her bin. Their bulk pickup is fair, their recycling days save me a headache, and honestly? For the price, it’s a no-brainer. If you want a local crew that gives a damn, these are the guys. ---

Got my trash service set up with Ted’s today—called in, talked to Sasha, and she made the whole thing stupid easy. No hassle, no confusion, just done. And honestly? Feels like I’m getting a solid deal here. ---

Three years with Ted’s, zero problems—until this dumpster fiasco. First, April acted like I was asking for the moon when I said half my block had Ted’s dumpsters in their driveways. Now, some woman—Tanisha?—was downright snippy on the phone about our “allotment.” We put out six 13-gallon bags, one *mostly* empty 30-gallon bag, and some cardboard, all neat and ready. They took *none* of it. Not even the three bags they’re *supposed* to take. I’ve asked about this before, and they swore they’d handle extra bags. Now suddenly it’s a whole production. I get that supporting small businesses matters, but this? This is just frustrating. Feels like we’re paying for service we’re not getting—and the attitude? Uncalled for. ---

Ted’s recycling drop-off is a game-changer—free, easy, and way more convenient than I expected. The hours don’t work for everyone, but when they do, it’s a huge help. I had no idea they emptied those bins *daily*—that’s actually kind of impressive. We’re new to the area, so we didn’t know much about trash services when we moved in. Our landlord handles it, and while that’s nice, I’ve heard nothing but good things about Ted’s from other people. Seems like the gold standard around here. Keep doing what you’re doing! ---

I’ve been with Ted’s for years, no complaints, paid on time, never had an issue—until now. Five times I’ve told my rep about the drivers leaving my trash can in the road. Five. Times. I’ve sent pictures, I’ve asked nicely, and every time, it’s “we’ll fix it.” Meanwhile, my neighbors’ trash company never leaves cans out, and I’m the one who’d be on the hook if someone hits mine. At this point, it’s clear the drivers don’t care, and neither does anyone else. I’m done being ignored. Time to look elsewhere.