Fenix Parts Columbus (Previously All Foreign Used Auto Parts)

Terrible service—they never pick up the phone, and when they do, their part details are all wrong. They sent my invoice without the VIN, and shipping takes forever.

My shop ordered a rear subframe for a 2015 Nissan Pathfinder. They had the right stock number, and they're only five minutes away. Still, it took three days for the first delivery. When it arrived, it was the wrong part. I asked them to double-check before sending a replacement. That one showed up three days later, but it was rusted through and useless. They promised another replacement, so we set up another swap. Four more days passed before the driver arrived—only to take back the defective part. When I called to ask about the replacement, they claimed they didn’t actually have it after all. All told, I wasted three days on the first delivery, three more on the replacement, and four on what was supposed to be the final swap—no part ever arrived. A job that should’ve taken a week dragged on for nearly a month. My shop lost time, my customer waited longer than necessary, and my business paid the price for mistakes that never should’ve happened. In the end, the part I needed never came. Their inventory, quality checks, and communication were all over the place. This wasn’t just bad service—it was a complete waste of time. I’d stay far away from this place if you want reliable parts or decent service.

I keep getting stuck on hold for way too long—it’s ridiculous. They also don’t follow through on their delivery promises. Pieces show up damaged, and they never mentioned it beforehand. It’s frustrating, and honestly, they can do better.

Travis in parts was super helpful. Fenix Parts is always my first stop for used parts—thanks for the great service! Five stars.

I’m writing this so the folks at Fenix Parts corporate see it and fix this mess right away. I bought an engine from their Columbus, Ohio Midwest location under a 3-Year Platinum Protection Warranty. They told me any major issues would get handled fast and professionally. Instead, the engine already lost power in the first cylinder, and my car’s sitting dead. I started the warranty process right away with Andre from the Columbus team. Last week, he said the claim was filed and the warranty company would call my mechanic to get the repair moving. That was over a week ago, and nothing’s happened. My mechanic hasn’t heard a word. The repair hasn’t started. Every time I call, I get the runaround. As someone who travels often for my service work, I need my vehicle to be dependable. I bought the warranty so I wouldn’t be left hanging—and now I am. This isn’t the Fenix Parts service I’ve known in the past, which is why I’m reaching out to corporate directly. I need someone to review this case now, contact my mechanic, and get the claim moving. If it doesn’t move quickly, I’ll have to take it further through consumer channels, though that’s not what I want. I’d rather resolve this with Fenix Parts directly, fast and professional. I’m trusting leadership will step in and make sure this warranty gets honored and the repair gets done without delay.

Never dealing with these people again. Ordered a transmission, and they kept giving me the runaround about when it’d show up. Then they hit me with, *"Oh, it got sent to the wrong place, but it’ll be here Friday."* Friday came and went—still nothing. No calls back, no updates, just radio silence. Now we’ve got a busted transmission sitting here, and they still won’t even tell us when the replacement is coming. Don’t waste your time.

So I went in looking for a simple aftermarket spoiler—had the cash right there, ready to go. Turns out the thing was bolted on with just two screws. But this place told me I *had* to buy the whole back hatch just to get that one part. The spoiler wasn’t even factory-installed—it was an aftermarket add-on, not permanently attached. They wanted me to drop $1,000 for something that wasn’t worth more than $200. Absolute rip-off.

They sold me the wrong part. I’ve got an ’11 Ram, and they gave me a fuse box from a 2003. ---

My husband drove an hour and a half just to get a rim, and they told him over the phone, *"Yeah, we’ve got one—just come on down."* So he shows up, and suddenly it’s *"Oops, nobody’s available to pull it for you."* Then they had the nerve to say whoever told him it was ready shouldn’t have. What’s the point of advertising a part if you can’t even get it off the shelf? If the staff can’t do basic work like removing a tire, they shouldn’t be there. Total waste of time and gas. ---

I called them on Monday, and the guy on the phone said I could just pay when I came to grab the part. But when I called back to check if it was ready, they told me it hadn’t even been pulled yet. Turns out, I was supposed to confirm the order right then on the phone—something I didn’t realize I had to do. Now I’m stuck waiting longer than I thought I would, and it’s annoying because I was under the impression I could handle everything at pickup. ---