Fenix Parts Gainesville (Previously CTV)

Worst experience ever. I needed a part and saw it listed for the Gainesville, Georgia location online. Drove two and a half hours, only to be told they don’t keep any inventory there. They order parts from all over after you pay. Zero stars, stay away.

I’d rate this zero if I could. They sent my part to the wrong spot even though it was already there. Drove an hour for nothing and got excuses and empty promises. Customer service is useless. Don’t waste your time.

Parts were wrong and shipping took forever. They claim everything’s available everywhere, but that’s a lie. Took a week to ship, then another 15 minutes for someone to meet me at pickup. Prices are decent, and the phone staff sounds knowledgeable.

Called for two hours straight and never got past the hold music. How is that a good experience when nobody picks up?

Ordered a part online, paid upfront, and sent a driver 140 miles just to get there and find out they didn’t even have it. Selena’s team couldn’t be bothered to check before sending me on a wild goose chase. Now she won’t answer my calls—holds for 15 minutes straight while other reps pick up in seconds. What year is this? If you want a one-star review, this is how you do it. ---

Called, ordered a part, paid right away, and was told it’d be ready. Drove an hour to Gainesville the next day, and they hadn’t even processed it. Then they said it’d be ready tomorrow. Tomorrow came, and the glass was broken—no backup in stock. Had to call *them* to find out what happened. No heads-up, no apology, just wasted time and gas. ---

Place is always packed, which is a good sign—means they’re doing well and keeping prices fair. Only had to wait a few minutes on hold, and the parts I needed were there at a decent price. Simple as that. ---

Ordered a cradle for my Dodge and was promised it’d arrive the next morning. Next day rolls around, I call Jon—total nightmare. Guy couldn’t tell me where my order was, kept making me call back, and never once reached out himself. Tried talking to someone else, left a message for the manager named Marty, and crickets. Still no cradle, and it’s been *days*. No calls, no updates, nothing. Clearly, they don’t care about customers. Won’t be back. ---

Erik at Fenix in Gainesville saved me a ton of hassle today—seriously, the guy’s a lifesaver. If you’re looking for parts or help around there, he’s the one to talk to. Good people make all the difference, and he’s one of the good ones.

Ordered parts Wednesday, told they’d be here Friday morning. Friday comes and goes—no parts. Called to check, got the usual “we’ll call you back” line. Monday hits, still nothing. Called again, promised 1pm delivery. 3pm rolls around—still waiting. Called a third time, and they admitted they *can’t even contact their drivers*. It’s Tuesday now, and I’m still out of parts, out of answers, and out of patience. John, the sales rep, can take this as my official “never again” notice. ---