Phil Long Lincoln Parts Department at 1114 Motor City Dr, Colorado Springs, CO 80905

First-time Lincoln buyers, and we couldn’t have asked for a better experience. Emily was *amazing*—answered all our questions fast, respected our time, and worked with us to get the best deal possible. Never once felt like we were being rushed or talked down to. Just professional, friendly, and genuinely helpful. If you’re in the market for a Lincoln, go see these guys. No hesitation.

Look, I’m telling you right now—don’t trust this place unless you’ve got a mechanic you trust *more* than your own eyes. I showed up thinking I was getting a decent truck, but the second I drove it off the lot, I knew something was off. The front end was making this weird clicking noise, like it was about to fall apart. I called them immediately, left messages, even went back in person, and after a week of radio silence, I had to pay out of pocket to fix the brakes and speakers—which, by the way, were in *terrible* shape. The rotors looked like they’d been run through a shredder, and the speakers? Forget it. I still have the pictures if you don’t believe me. Then the manager finally stepped in—seemed like a decent guy, actually covered the parts for the brakes and speakers. Said he’d get his mechanic to look at the noise. Took *two days*. Picked it up, noise was still there. Turns out it was the rack and pinion, a $3,000 fix. I went back, asked if they’d help since this was day-one stuff, and they basically said, *"Not our problem anymore."* I’ve dropped *thirty grand* on this truck, and I’m still in the shop every other week. At this point, I’m convinced they just slap a price tag on whatever rolls in and hope the next owner doesn’t notice. If you don’t have someone you trust to inspect a car *before* you buy it, run the other way. I’m not saying this to be dramatic—I’m saying it because I wish someone had warned me. Money’s tight, and the last thing you need is to overpay for a lemon that’s gonna bleed you dry for months. If this review is still up, nothing’s changed. They’ll just message you privately to shut you up. Classic. ---

I don’t even know where to start—David and Mark made the whole process *so* easy. No pressure, no salesy nonsense, just two guys who treated me like family. They answered every question I had, walked me through everything, and made sure I got the best deal possible. No hidden tricks, no upselling, just straight-up good service. That’s how it should always be. I walked out of there feeling like I’d won the lottery, and I *know* I got a fair shake. Now? I’m a customer for life. If everyone did business like this, the world would be a better place. ---

Alright, this is a little late, but I figured I’d share my experience with Phil Long—back when it was still Phil Long Ford, way back in the ‘80s and ‘90s. Never bought a car there, so I can’t speak to the sales side, but the service department? Solid. I had a Galaxy 500 with a 351 Windsor, and they kept it running when it probably should’ve been retired. Fixed the transmission a few times, did regular maintenance—nothing fancy, just good, honest work. Labor costs were a little steep for the ‘90s, but hey, that’s how it was back then. The place was massive—took up half of Motor City Drive, easy. The guys working there were always friendly, which I appreciated, especially since I was stationed at Fort Carson at the time and just needed a reliable shop for my "baby." If you’re a disabled vet with an old Ford, they’ll treat you right. That said, I haven’t bought another Ford since moving to Minnesota in 2019. Newer models? Not a fan. Ford’s forgotten that happy customers keep a business alive, and right now, nobody’s happy with what they’re putting out. Just my two cents. ---

First time using this dealership, and I’ve got to say, it was a great experience from start to finish. The service team was welcoming, and Brian Dorsey—my advisor—was *really* good. He actually listened to what I was concerned about, asked the right questions, and didn’t rush me into anything. Appreciated that. He’s knowledgeable, easy to work with, and didn’t make me feel like I was wasting his time. They even had a video inspection while I was waiting, which was a nice touch. The tech who worked on my car did a thorough job—no cutting corners, no surprises. If you’re looking for a dealership that actually cares, this is the place. Simple as that. ---