Rays Recycling at 2025 Stout Field W Dr, Indianapolis, IN 46241

Waste Management missed weeks of pickups—like, two whole months—and refused to drop off the second can I was paying for. We had to call just to get them to take our trash, and when we did, they claimed it was blocked by a car. There was no car. It’s always the same robotic response from them, like they don’t even care. They pretty much own the trash business in Indiana, and it’s infuriating. Getting ahold of customer service is a nightmare, too. ---

Waste Management bought out Ray’s Trash, and it’s been a disaster ever since. My bill doubled, and now they won’t pick up yard waste or extra bags unless they fit perfectly in the can. Oh, and they “accidentally” took my trash can last pickup. They said it’d take four days to replace it—four days later, still nothing. I switched to Republic, even though it’s more expensive, because this company is a joke. Avoid them if you can. ---

Waste Management is the worst. Our old trash company got bought by them, and now our pickups are lucky if they happen every two weeks. That means I’m stuck on hold for at least 10 minutes every time I call to complain. They’ll promise to come on Monday—then forget. My husband and I spent months dealing with this garbage before we finally said enough. And when I called to cancel? They hung up on me. Unbelievable.

Waste Management took one of our trash cans—it was a $140 can—and never gave it back. Then they tried charging us to use one of theirs instead. Half the time, they don’t even take all our trash, just leave it sitting there. The place looks like a disaster after they’re done. And don’t even get me started on customer service. You call, you wait forever, leave a message, and then—nothing. Either they don’t call back, or the supervisor isn’t there. It’s like talking to a wall. ---

I ordered a container from these guys, and it was a total mess. The thing showed up looking like it’d been through a war—dented, filthy, and smelled like something died in it. Their online system is a joke. It kept asking for my address or customer ID, but neither worked. I had to fight just to talk to a real person, and even then, it took three tries before they gave up and connected me. When I finally got someone, I told them I wanted to cancel. The rep said they’d pick it up but wouldn’t give me a date until I pushed. Turns out, they wanted me to leave this disgusting container on my curb for *three weeks*. I told her I’d toss it myself before then, and she said she’d check for an earlier pickup—but I never heard back. Oh, and they’re still charging me after I canceled. Absolute nightmare. ---