Bill's Used Auto Parts at 10301 Old Gentilly Rd, New Orleans, LA 70127

I phoned Bill’s Used Auto Parts to ask if they stocked parts for my 2012 Toyota Camry. They said they did, and the guy on the phone suggested Apple Cash for payment. I wasn’t big on sending money that way, so I drove over instead, but once I was there I still went ahead and paid with Apple Cash—I just wanted to make sure I walked away with the right parts. The woman at the counter typed up the receipt, tossed on the wrong model year, and handed it to me. I figured hey, she knew what she was doing because I’d already called that week, even that same morning. I didn’t double-check the paper myself, I just signed. Later, the guy fitting the door realized they’d sold me the wrong stuff. I rang Bill’s back and they basically told me tough luck—no refunds, only store credit. The same guy wouldn’t even confirm whether they actually had the right parts for my car. I feel totally taken. Mostly I’m annoyed at myself for not reading the receipt before I signed.

Zero out of five stars—worse customer service I’ve ever dealt with. Called three times and got hung up on each time. Seemed like even simple questions were too much trouble for this “family-run” operation. Should’ve seen that coming. Gave them 3.7 out of stars just to be civil. The person who finally picked up treated me like I was some idiot. Shout out to the one guy who answered and to the owners who clearly don’t care what happens to this place.

Drove all the way from Mississippi just to get a part for my Toyota, and now my 2023 GMC Denali’s got a fork lift scratch from their careless workers. This happened last Monday—right before Christmas, no less—and they still haven’t fixed it. I left it with them for an estimate, but radio silence. I’m *done* with this place. They’re reckless with heavy equipment, and if they can pay their workers, they can damn well pay to fix my truck. Brian I’m not letting this slide. If I have to drag the BBB into this, I will. I’ll be back in New Orleans Monday to file a lawsuit if I don’t get my money. This isn’t over. ---

Bought an engine from these guys on November 17th. December 4th now—17 days later—and I’m still waiting. I already bought a replacement and had it installed because I couldn’t keep holding out. Went to their lot yesterday to get my $1,400 back, but they gave me the runaround. Owner wasn’t there, of course. I *will* get my money back, one way or another. Either they pay up, or I’m taking this to small claims, exposing their shady business to my 200K followers, or reporting them to the state attorney general. Their address is a condemned house, and their company names are all mixed up—clearly hiding something. Just give me my cash. Contact me ASAP before this gets ugly. ---

Paid $700 for a transmission, but after two bad ones got “pulled,” I asked for a refund. Shouldn’t be a problem—I never even got the part. But Bill Lacey, the “phone guy,” was a total jerk when I asked about the refund timeline. Told me twice it’d be ready, then nothing. Even tried sending me a Cash App payment that never went through. Don’t waste your time here. They’ll mess you around over money. ---

Honestly, after reading some of these reviews, I thought Brian was full of it. But today? He came through. My refund was back in my account *before* he even said it would be. If I ever need parts again, I’m going straight to him. ---

Called, they said they had the part. Drove 112 miles round-trip, paid for it, and an hour later, they hit me with “Oops, we don’t actually have it.” Tried to keep my money and give me store credit instead. Had to stand there and argue just to get my cash back. Don’t trust these people. They’ll scam you if you let them.