Catracho Auto Salvage Llc at 4122 W Broadway Rd #300, Phoenix, AZ 85041

I tried calling about an engine I saw on their Facebook page. The woman who answered said they didn’t have it and hung up before I could ask anything else.

I wasted a whole 40-minute drive just to get there, and when I asked about the part I needed, they acted like they didn’t even want to help. The way they treated me was straight-up rude—no explanation, no apology, just a brush-off. I’m not going back there, and I wouldn’t recommend it to anyone else either. ---

The guy on the phone quoted me a price for some rims and tires, and I said I’d be right over. By the time I got there, they’d already sold them. No warning, no heads-up—just a shrug like it was my problem. If that’s how they do business, I don’t want any part of it. ---

This place is a total scam. I waited over an hour for parts that would’ve taken me five minutes to grab myself, and when they finally got around to pulling them, they broke them. Didn’t even tell me until after I’d already paid. No refund, no apology—just a bunch of excuses. I’m done here, and I’m telling everyone I know to stay away. ---

I went in looking for a specific part, and they handed me the wrong one—newer model, didn’t fit. When I called to ask about returning it, the woman at the front desk said I could get my money back. But when I showed up, she acted like she’d never even talked to me. Then she hit me with some nonsense about only giving store credit, which she *definitely* didn’t mention on the phone. Absolute waste of time and money. ---

Bought a bunch of parts, and not a single one worked. Went back to use the 30-day warranty, and the owner—some rude woman—tried to weasel out of it. Said it wasn’t *their* warranty, even though they’re the ones who delivered the parts. She acted like I was asking for a favor, not holding up her end of the deal. This place is a joke, and I’m reporting her for fraud. Stealing from customers? That’s low.