Cousineau Auto Parts, Inc. at 6702 Ryan St, Schofield, WI 54476

Ordered a radio through Justin, he said it was all set up. After five days of nothing, my calls went straight to voicemail, no callbacks. Finally reached him a week later and he admitted he forgot to order it but would do it that day. Business with them for 20 years and now I’m doubting we’ll stick around.

This has been a total mess. Paid for a front windshield a week ago and still have no clue when I’ll get it. Every time I call to check, I get sent to some voicemail that never gets returned. Three messages in, still no word on when—or if—I’m getting my windshield.

Called about a steel rim for my daughter’s 2015 Nissan Sentra after she bent one in the snow. They said they had one in Oshkosh. Eleven days later and a bunch of excuses, so I drove over for a refund. Terrible way to do business—don’t waste your time.

The woman up front was rude and wouldn’t help us buy parts. Felt like they didn’t even want our money. We wasted two days bouncing between the Weston and Appleton locations looking for parts. Instead of helping, they were more worried about the Appleton shop lying about where the parts were. Found the same part somewhere else for $200 less and no hassle. Skip this place if you’re not a big shop or dealer—they’ll treat you like trash.

Ordered a vent window for my 2001 Chevy Tracker—driver’s side rear door. The woman on the phone took forever just to confirm they had it. Drove 50 miles to pick it up, paid cash on the spot, and when I got there, the guy handed me the wrong part. I showed him the door with the missing window, and he just shrugged, saying the front desk messed up. Had to go back inside, where some guy at a desk—still on the phone—had to dig through the system again to find the right one. Then I sat around waiting for an email or call saying it was ready. Finally got a voicemail: the car got crushed before they could pull the window. And since I paid cash? Yeah, I had to drive back for a refund. Absolute joke. Never setting foot in Cousineau’s in Weston again. ---

Hey Bill—thanks, man. Tried ordering online, but the internet’s been acting up lately. Gave you a call, and honestly, it was a great chat. You made the whole process easy, and I’m already looking forward to the next time I need a part. Appreciate it! ---

Called ahead, and whoever answered made it sound like my parts were ready to go. Drove two hours to get there, only to be told half my order wasn’t even in yet—and the bumper I needed? They never had it. Charged me $145 for nothing. Promised they’d ship it that same day, but after two weeks of waiting, I called to check. They said it was already sent. Another week went by, still nothing. Called again, and suddenly they claimed it was never shipped but *was* ready for pickup. Then I got stuck on hold for 40 minutes, only to be told, “Oops, we don’t have it after all.” Two hours down, $145 lighter, and zero parts. Wouldn’t wish this place on my worst enemy. ---

I had a terrible experience here. The guy I talked to, Bill, acted like he didn’t want to help at all—kind of rude, actually. I was just trying to find a part for my 2014 Escape, but after dealing with him, I’d rather just buy a new one than go back. It’s a shame because I remember this place being decent years ago, but now? Not worth it. Stay away.

Prices here are decent, but calling them is a nightmare. My friend and I spent a whole week calling every day, leaving messages with random extensions, getting nowhere. At this point, my eye was twitching from frustration. Finally, I left a message for the car buyer—somehow, she called back in 30 minutes. Progress! But then the part got paid for, and not a single person bothered to call, text, email, or send up smoke signals when it was ready. Just showed up hoping for the best. The girl at the front desk was on the phone while lines rang off the hook, didn’t even glance our way. No “hi,” no “be with you in a sec,” nothing. Stood there for five minutes like ghosts. The only person who helped was some guy with a limp. Rest of the staff? Completely useless. ---

As a garage owner, I expected better. First engine they sent had water damage, was packed with carbon, and supposedly only had 40,000 miles. Second one? Bad water pump, needed a timing job. After all that work, it turned out the cooling system was shot too. A 1.5L Ford—should’ve been straightforward. The sales rep knew weeks ago this was a problem, but after leaving five voicemails and calling a dozen times, I got radio silence. Done. Never buying from them again.