Short answer: CashForCars.com is a car buying service owned by Copart, the vehicle auction company. It makes an online offer from your VIN or plate, sends a tow truck at no charge, and the driver hands you a check. Trustpilot shows 4.3 out of 5 from 8,868 reviews. The Better Business Bureau gives it an A- and does not accredit it. Its terms let it change or withdraw an offer at any time before you are paid, so describe the car exactly.
Disclosure: the cash offer form on U-Pull-It.com is run by Wheelzy, which competes with CashForCars.com, and we may be paid when a reader sells a car through it. CashForCars.com did not pay for or review this article. We have not sold a car to CashForCars.com ourselves, so everything here comes from public sources.
Last checked: September 29, 2026. Company facts, process and terms are from cashforcars.com. Ratings and complaint counts are from bbb.org and trustpilot.com.
Is CashForCars.com the same as "cash for cars"?
No, and this causes most of the confusion. "Cash for cars" is a generic phrase. Tow operators, junkyards and used car lots all over the country paint it on signs and use it in their names. The Better Business Bureau has separate profiles for businesses called Cash for Cars Dallas, Cash for Cars Atlanta and Cash For Cars NW, each with its own address and its own record.
CashForCars.com is one specific company. Its terms state that the website is owned and operated by Copart, Inc., and its About page calls Copart its parent company. A review of a local "cash for cars" buyer tells you nothing about CashForCars.com. Check the exact name and web address of the buyer before you rely on any review.
What do the ratings say?
| Source | Rating | Detail |
|---|---|---|
| Trustpilot | 4.3 out of 5 | 8,868 reviews. 75% five-star, 7% one-star. Profile claimed in February 2016 |
| Better Business Bureau, grade | A- | Not accredited. The BBB gives failure to respond to 2 complaints as the reason for the grade |
| Better Business Bureau, complaints | 433 in 3 years | 131 closed in the last 12 months |
| Better Business Bureau, customer reviews | 1.03 out of 5 | 115 reviews |
The two sites disagree because they collect reviews differently. Trustpilot says the company invites its customers to leave reviews, which brings in people whose sale went fine. The BBB is where people go to complain. Read both. Trustpilot also shows that the company replied to 2% of its negative reviews.
What the praise has in common: the sale was quick, the offer was fair, and the driver arrived with the check. What the complaints have in common: the price was lowered after the offer was accepted, or the pickup was missed or rescheduled.
The company says more than 1.4 million sellers have used it. Against that volume, 433 complaints in three years is a small share.
How does selling to CashForCars.com work?
| Question | What the company says |
|---|---|
| How do you get an offer? | Online with the VIN or license plate, or by phone at 1-855-305-5467 |
| How soon is pickup? | In most cases within 24 hours of accepting |
| Who tows the car? | One of its towing partners, which calls you to set the time |
| Is towing free? | Yes |
| How are you paid? | A check from the tow driver at pickup |
| Does the car have to run? | No. It buys running, damaged and totaled cars |
| Can you sell a car with a loan on it? | The FAQ says no. The terms allow it only if the company agrees in advance to pay off the lien |
The name says cash and the payment is a check. If you need bills in hand the same day, this is the wrong buyer.
The title answers differ by page. The home page lists "No Title?" among the cars it still wants and says its title specialists can help. The How It Works page says all it needs is your title. The terms say every offer depends on a negotiable title in the seller's name. Plan on needing the title. If yours is lost, read selling a car without a title first.
Can CashForCars.com change its offer?
Yes. The terms say the company and its buyers may withdraw or modify an offer for any reason, at any time before you receive payment. They also say a sale can be cancelled if the title is not ready at pickup, if the car is missing major components, or if it has damage you did not disclose. Offers are good "for a limited time", and the terms do not say how long.
One more clause matters. The offer may come from CashForCars.com or from a member of its buyer network. If it comes from a network buyer, the terms say the deal is between you and that buyer. Ask who is buying the car, and get the name in writing.
To protect the offer, answer every question the way the driver will see the car. Say whether the catalytic converter is on it, and look up what that converter is worth. Take dated photos on the day of the offer. If the driver offers less, you can refuse, because the car is still yours until you sign the title and take the check.
The company's own 90-second explanation of its process, published June 2016. It is the company's video, not an independent review.
